Frequently Asked Questions
Frequently Asked Questions
1. What is Spisez?
Spisez is an Indian food brand offering authentic spices and food ingredients, with a focus on quality, freshness and traditional flavours.
2. Where are Spisez products made?
Our products are made and packed in India, with our brand rooted in the flavours and traditions of Kerala.
3. Do Spisez products contain artificial colours?
Our products are made without artificial colours, wherever specifically stated on the individual product packaging. Please check the product label for complete ingredient information.
4. How should I store Spisez spices?
Store spices in a cool, dry place away from direct sunlight and moisture. Keep the package tightly sealed after opening.
5. How long will my order take to arrive?
Orders are generally delivered within [3–7 business days] after dispatch. Delivery times may vary depending on your location, courier service and unforeseen circumstances.
6. How can I track my order?
Once your order has been dispatched, we will provide tracking information through email/SMS/WhatsApp, where available.
7. Do you deliver across India?
Yes. Spisez offers delivery across India, subject to serviceability of the delivery address.
8. Can I cancel my order?
You may request cancellation before your order has been dispatched. Once an order has been dispatched, cancellation may not be possible.
9. Can I return a food product?
Because our products are food items, returns are generally not accepted once the product has been delivered and opened. However, if you receive a damaged, incorrect or defective product, please contact us as soon as possible.
10. What should I do if I receive a damaged or incorrect product?
Please contact us within 48 hours of delivery at [support email] and provide your order number, photographs of the package/product and a brief description of the issue.
We will review the issue and, where applicable, arrange a replacement or refund.
11. How can I contact Spisez?
For questions about orders, products or delivery, contact:
Email: spisez.info@gmail.com
Phone/WhatsApp: +91 98959 58391
We will be happy to help.