Return & Refund Policy

Return & Refund Policy

Food Products

Spisez products are food items. For hygiene, safety and quality reasons, we generally do not accept returns of products that have been delivered correctly and are no longer required by the customer.

However, we will assist customers when a product is received damaged, incorrect or has another verified issue.

Damaged Product

If your product arrives damaged, please contact us within 48 hours of delivery.

Please provide:

* Order number
* Photographs of the outer package
* Photographs of the product
* Photographs of the shipping label
* A brief description of the problem

Our team will review the information and determine the appropriate resolution.

Wrong Product

If you receive a product that is different from what you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement or refund, as applicable.

Product Quality Issue

If you believe there is a genuine quality issue with a product, contact us at [support email] with your order details and photographs.

We may request additional information, including the batch number printed on the product packaging, to investigate the issue.

Refunds

If a refund is approved, it will generally be processed to the original payment method or through the applicable payment mechanism.

The time taken for the refund to appear in your account may depend on your bank, card issuer or payment provider.

Replacement

Where appropriate, Spisez may offer a replacement instead of a refund.

Replacement availability may depend on product availability and the nature of the issue.

Order Cancellation

Cancellation requests should be made before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible.

Non-Returnable Situations

A return or refund may not be available for:

* Change of mind after delivery
* Incorrect product selection by the customer
* Products that have been opened or used, except where required by applicable law
* Products damaged after delivery due to improper storage or handling
* Claims made after the applicable reporting period, except where required by applicable law

Contact Us

For return or refund requests, contact us at:

Email: spisez.info@gmail.com
Phone/WhatsApp: 9895958391

Please include your order number in your communication so that we can assist you quickly.

Important: This policy is subject to applicable Indian consumer-protection and food-safety laws. Nothing in this policy is intended to limit any rights that cannot legally be excluded.